Communication Practices Across Shifts
Communication often determines the quality of care more than anything else. This section shows you how to recognize clarity, accountability, and responsiveness—and how to spot the patterns that lead to confusion or missed information.
 
Why This Checklist Matters
Communication across shifts is where the truth of a facility’s coordination is revealed. Even the most capable staff can only provide consistent care when information moves cleanly from one person to the next—without gaps, assumptions, or vague handoffs. This section helps you recognize the signs of healthy communication: clear updates, aligned expectations, and a team that takes responsibility rather than redirecting questions. You’ll also learn how to identify the early patterns that lead to missed details, contradictory explanations, and the kind of confusion that quietly places residents at risk.